We renovated our kitchen in 2006 which included adding all new appliances. In my mind, Frigidaire was a good brand – we’d had them over the years & they were a mainstay of good American appliances. It appears that fantasy has died. After 2.5 years both the refrigerator and stove are bubbling up with rust on front panels. I called the company today (now owned by Electrolux – a Swedish company) and was told – rust was a cosmetic problem; not covered by warranty. Say what?? A company builds a product that rusts in 2.5 years and doesn’t blink an eye?
So, I say Frigidaire Sucks, and so does Electrolux. And, I’m not alone. I tryped these words into Google and there are pages of listings with many blogs and websites devoted to how much Frigidaire Sucks. I should have paid more attention before spending my money. Now I know better and so do you – don’t buy products from Electrolux or Frigidaire. They make shoddy products and don’t stand behind their products. They deserve to go out of business.
THERE IS HOPE
- 1/15/09 update: I received a call today from Christine at Electrolux offering first a rebate, then offering to repair the defective parts. She seems sincere, but time will tell if that sincerity is followed by action. As of today, it is looking as if Electrolux might actually stand behind their products – I’m hopeful anyway. I had forwarded this blog post to a few executives at Electrolux. It appears having a louder voice gets one heard! Too bad they can’t empower their customer service reps to be proactive.
-1/19/09 A service crew (Appliance Service of Florida) came & determined what parts are needed to fix the defective products. The parts are now on order. Hope shines eternal….
-6/17/09 Six months later…. Over the ensueing months, we called Appliance Service of Florida multiple times to get an update on our replacement parts. For a while we heard “they’re on order.” Then, repeatedly, we heard “they arrived, but they arrived damaged and have been reordered.” Eventually, Appliance Service of Florida asked if they could have the next order of parts shipped directly to us to minimize the potential for damage. We agreed, and the parts were delivered. When they had both arrived, we called Appliance Service of Florida to schedule an installation. The repairman came as scheduled and was very pleasant. Better yet, it took an entire morning, but he got the new parts installed on both the refrigerator and the stove. Best of all – it cost me $0.
So, after a mere six months, with many phone calls, we finally have appliances in our new kitchen that look good again. I sure hope that in 2 to 2.5 years these new pieces aren’t bubbling with rust again. Only time will tell.
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on http://www.newyorkoutdoors.wordpress.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter. In order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you.
Sincerely,
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
Our Electolux appliances (Washer,dryer,refrigerator) are a year old and I would need a lot of time to tell you the quality issues or lack of.. I would not reccomend purchasing these products. They are overpriced and made terribly. Luckily we purchased a 10 year extended warranty. Hopefully the dealer will honor it now that the mfg. warranty has expired.
Was this ever resolved?? Is Chris Polk for real or is he just a phantom hired by Frigidaire to reply to online complaints yet if you try to reach him you never get a reply? I think the latter. I’ve seen his (or her?) reply to many online complaints but not a single person has ever come back to say that Chris resolved the issue.
Yes Annabella,
If you read the entire post above, you will see that it was resolved. I added dated updates as the saga progressed. I never got back to Chris Polk so I can’t say if he is for real or not. Before he posted his reply, a lady named Christine called me & we worked out a resolution. It took 6 months but I did end up with new front panels for both my refrigerator & stove.
Sue
We got a Frigidaire refrigerator about 18 months ago, and it is now broken and out of warranty.
Yes, we could have purchased the extended warranty, but you don’t drop a grand on something and expect it not to last more than a year and a half!
Frigidaire does indeed suck!
Ahh Allen…we could be owner’s of the same hunk of Frigidaire crap. Here is my email to Chris Polk who responded above. He is indeed real…but alas useless. They do not stand behind there product..
I am writing you to discuss how unhappy I am with my Frigidaire side-by-side refrigerator/freezer. I purchased model # FPHS2699KF on April 7, 2010 from an authorized Frigidaire appliance dealer. The unit’s serial number is 4A00406367. This is the second time since I purchased it that it has gone down. Yes, I purchased an extended warranty plan that expires in 2015, but never expected to need it annually for a $1600.00 refrigerator.
The issue this time, is the same as the last time. I first notice the issue when I hear that the motor doesn’t seem to stop running. Then I observe that the temperature on the refrigerator side runs up and down; rising as high as 53 degrees and only getting as cool as 38 degrees. The freezer side runs up and down as well. Currently creeping up to 18 degrees and never getting colder than 5 degrees.
The first time the technician came out…3 days after filing a claim… he discovered that the unit was not defrosting. So the control board located in the freezer side was iced over and fried. The back wall was covered in ice and preventing the cold air from making it over to the refrigerator. Of course, he didn’t have the part in his service van and it took 7 days for it to arrive at my home. Needless to say…all grocery items lost. To add insult to injury, the extended service plan only covers repairs up to a certain amount. He needed to get approval to waive the max so that I didn’t have to cover the difference. Approval on a unit that was just over a year old? Seems ridiculous.
Now one year later, I have the same issue. And as I sit waiting for the repair service center to call me and find out when they can come out to look at the unit, I have to wonder a few things: How much of my groceries will I lose this time (just in time for Christmas)? Once diagnosed, how long will it take the part to arrive? Will I have to pay the difference of the service call cap this time? And most importantly, once this extended service contract expires in 2015, how much will it cost me to keep this hunk of junk running?
There is clearly a design issue with this model. I’d like to hear from somebody at Frigidaire who has a clear cut solution to this badly designed model you advertise as part of your “Professional Series” line. And trust me, I am employed by the country’s largest builder of commercial foodservice facilities; this is far from a unit the deserves a “Professional Series” assignment.
Chris’ response is…you purchased an outside extended warranty, so they should be able to repair it at no charge. My response…It is 2-1/2 years old. It should require service for the second time with the same problem!
BTW: FRIGIDAIRE is OWNED by ELECTROLUX, so stay away from it all.
Yea he is just a PR guy paid a large salary full time to try to go around and clean up FRIGIDAIRE/ELECTROLUX’s AWFUL reputation. He is like you said, USELESS! On one comment he made on my post in another location I challenged him ON-LINE to respond publicly with a promise to pay for damages … there was no further comment from him on that forum.
Chris Polk very graciously offered to let me BUY a new Frigidaire refrigerator/freezer for 50% off. Imagine, I can just buy a new unit every 2-1/2 years! Keep it moving, Chris.
We purchased Frigidaire Professional series SS appliances less than two years ago that included refrigerator, stove, microwave and dishwasher. Here is my report on those products.
Dishwasher: motor on the bottom of the unit started whining approximately 3 weeks ago. If I push on the housing the noise goes away, which would indicate that something is rubbing the housing.
Oven: 2 of the 4 burners no longer work and cost $200/set because there is an inner/outer. The burners tanked approximately 13 months after purchased.
Refrigerator: The fan inside the unit that houses the carbon filter whines continuously. This started about 1 year after purchase and is very annoying.
Microwave: Today the unit stopped heating. Timer works, turntable works, everything else works, but it won’t heat the food.
I spent ~$3500 for what is called Frigidaire PROFESSIONAL appliances. I guess when they are the professional series you get an extra 6 months of use before they all fail. How is it that I grew up with a microwave in the early 80′s and it lasted 20+ years and all of the Frigidaire stuff has tanked in less than two years.
I want Frigidaire to post a response to my situation and volunteer to fix the four appliances I purchased less than two years ago. It would be one thing if just one had an issue, but all four units have significant problems.
Frididaire=Junk
Jim,
Thank you for posting your experience with your appliances. We truly do regret that you are unhappy with the performance of your appliances and would like the chance to discuss this matter. Jim, please contact me at chris.polk@electrolux.com. I would need the model and serial number of each unit and file number if available. Please provide your contact information along with the best time frame to reach you as well. Thank you in advance for providing us with an opportunity to assist your family needs.
Sincerely,
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
Chris,
Is this your standard reply to everyone’s issues? And then in the background all you say is “Sorry. Tough Luck.”?
Ridiculous. We all seem to think the Professional Series is a hunk of useless, failing steel.
ha same thing with ours 3 years old and now we bought a new microwave because the megnatube went bad and it the microwave did not heat, and this is a professional series,, now our 4 year old range,, also professional series has no numbers on the cooktop and we can read where the burners are set at,, wow professional ripoff series….
oh, great! I purchased a micro, stove and fridge about a year ago. I HATE the stove — never had anything like this. Tonight, I took pictures of the streudel it ruined, but before I take this any further, I will call the dealer and see about someone coming out to see if there is an adjustment that can be made. I read my appliance info and tried it myself, but it still isn’t right. I winter elsewhere, and don’t use an oven in the summer, bake seldom, anyway, so haven’t had to address this for a bit. I also hate the micro — no beverage reheat button, but one for chicken nuggets?? Shame on me for not doing my homework before this purchase — I am building, and all the new appliances are GE. Hopefully, I will have better results, there.
like our 18mo old refrig that just failed ( out of warranty )
made strange knocking noises from the fefrigeration tubing.. the lowes salesman ( liar ) never heard of such a thing..the service tech said that model does it..
well when the weird noises stopped..so did the fridge…
i just bit the bullet and bought a used g.e refrig..
now the FRIGIDAIRE will be where it belongs…
at the scrapyard
i’m also having a great deal of problems with my 3 yr.old fridge and over the range microwave.the plastic that holds the glass shelves in place are disintegrating!like plastic in left in sunlight for a long time.my out of warranty cost will be about $145.the black plastic handle on my stainless steel over the range microwave has crumbled in my hand twice in 3 years.and the black plastic grill over the door is slowly,piece by tiny piece making its way to my kitchen floor.when i phoned their 800 number they said i was out of luck!i then asked to speak to a supervisor he refused to transfer me to anybody!and said the only thing i could do was get a serviceman to come out and confirm that i needed a handle at my cost (around here thats $75.for the first hour)and then we could go from there.But,he says this sounds like its been mishandled by me and he probably wont do anything to help.i wish i had done my research.they have my money and thats all that seems to matter to them.i feel ripped off.have you guys looked at frigidaire sucks dot com?what an awful company electrolux has turned into.
Do know Christine’s last name? I am having some major issues with my refrigerator that is only a few years old.
Thanks!
Sorry, but no, I don’t know her last name.
I know they do not leave their consumers out to dry, try calling them. And, yes, I would purchase an extended warranty. Appliances are made by humans with that being said some errors will occur. Maybe not right away, but it can and possibly will happen. All manufactures have their problems and once their warranty has ended they are not obligated to repair or replace the appliance. I have had this problem with a Kenmore that came with my home out of warranty and they did nothing. I did not post any blogs because it came with my home out of warranty. I fixed it and got warranty on it through my home owner’s insurance. I am sorry you have had problems.
Yes Nicole, Electrolux/Frigidaire does leave their customers out to dry. Calling them does no good. They sell an inferior product and do not stand behind it. I think the public has a right to know. I for one will never again buy an Electrolux or Frigidaire product. Valid agencies such as Consumer Reports recommend against wasting money on extended warranties. Yes, problems can occur with any product. The companies who own up to problems are the ones who earn my repeat business.
Exactly! Money experts say extended warrenties are not a good use of your money. I have never purchased one or needed one — before. Electrolux used to be THE name in reliable vacuum cleaners — they worked well and lasted FOREVER! So sad what has happened to companies these days.
I Have a side by side, failed 1 day after the warranty period, Firgidaire did fix it with a new control board. 2 months later it failed again, Fridgidaire refused to pay, fortunately I bought with a CC that has extended warranty, they fixed it again, replacing more of the controls. Then a third time it failed, the tech replaced the same part a second time, since it was less than 90 days it was replaced. Now it has failed AGAIN. Same problem, even if I get this fixed again, 1) i keep losing food. 2) If it keeps breaking down, I will be replacing it after the CC warranty ends. I had an old autumn gold fridge that lasted for years and worked fine, we just wanted our kitchen to match.
I bought a Frigidaire washer little over 5 years.
Last year I bought a Frigidaire Gas Range. Day after I bought range I discover that one of the 2 screws that holds the gas outlet of the center burner (this range is with 5 burners) missing. I get shocked seeing how poor Frigidaire quality control department is. A gas range is a serious appliance and should have been inspected by a quality control person throughly before even packaging it. I called Frigidaire customer service, they advice me to contact store. I contact store they advice me to call Frigidaire because it is still under warranty. Because of the size and the fact that it has already been installed I can’t return it to the store. finally store gave me a screw from the floor model. But I realized that I made wrong decision to buy an expensive product from a brand with such poor quality.
Last month my washer start hammering with loud noise in the spin cycle. I did little reacharch on the internet and found other Frigidaire washer customers having the same problem with the broken poor spider arm with the inner wash basket.
I checkcled with the warranty page in the owner manual and found it has 25 years warranty for the inner wash basket.
I called Frigidaire customer service they informed me that I have to have washer diagnosed by an authorized service center. Frigidaire covers parts and I have to pay for diagnosis charge and lobor if inner wash basket is a problem, Frigidaire provides free wash basket.
I called local autherized cervice centers, they charge $70-$80 for diagnosis and if they diagnose it as inner wash basket problem I have to pay $350 labor to replace the part. As I was not sure if the problem with the inner wash basket related or not I did not want to bet $75 for diagnosis.
My Engineer friend offered to open and diagnose the problem. I let him open it because I have to trash it any ways.
He did open the washer found one of the poorly designed 3 prong spider arm was broken.
I called Frigidaire several times to see if I can get a inner wash basket under warranty so that I can have it installed for free with my engineer friend but they only say I must have to have it replaced by an authaurized service center.
I really don’t want to spend $350 on a washer that will problaly last another 4/5 years where I can buy another new one if I spend litle more.
I don’t think I will buy another Frigidaire and my advice to all……………..don’t buy Firgidiare
I would NEVER buy a Frigidaire/Electrolux appliance – and let me tell you why!
My husband and I bought an older home a few years back. The kitchen had a “brand new” Frigidaire electric range and refrigerator. We took possession of the house end of September 2006.
In December of that year, I was starting to get ready for Christmas and planning to do a lot of baking.
I got home from work one day and my husband was starting dinner for us. He had just put in a pan of lasagne when, about two minutes later, the whole kitchen smelled of burning food. We looked at the panel and we had what I know know as the “famous” F1 code! Lasagne was burnt to a crisp and we ended up going to a restaurant.
Later that night, I got online and typed in “Frigidaire range problems”…and came up with a host of pages like this, all people who had put their trust in a company where no one cares about quality or the customers. I knew from the postings that I would likely have to call a serviceman, and that a new ‘motherboard’ (WTF is up when a STOVE needs a ‘motherboard’!) – and calculated that the financial costs alone would likely amount to $500 or more, not to mention wasted time AND the fact that with Christmas coming, I needed to start baking!
I think we took the easy way out. Hired two guys to haul that piece of garbage to the dump – they did that for $30. Went through the want-ads and found a vintage GE electric push-button range for $185 and a vintage GE refrigerator for $125. The seller offered me a deal seeing as how I took both appliances – they gave me both for $200 and even delivered them. After the range episode, I sold the ‘new’ Frigidaire refrigerator to some appliance place for a few dollars because I didn’t want it around to cause me more problems later.
These appliances were made in the ‘old’ Frigidaire years: metal, chrome, glass and a WHOLE lot of quality. I have had these humming along in my kitchen for just under five years now with NEVER a problem – replaced one range element @ $25.00 – and they are both over 50 years old! Defrosting the fridge and cleaning the oven manually is a small price to pay for the reliability and these two appliances have already paid for themselves in efficiency and dependability. They’ll go someday, but at least they’ll konk out with me knowing that they got a lot of use in their time.
Like I say, I think we got off easy because we were thinking outside the box. No messing around, and we spent LESS money to replace with older appliances that are still working fine!
When friends mention that they’re shopping around for new appliances, I tell them to forget Frigidaire and anything made by Electrolux. And then I tell them to google both names – and you know what, they always thank me….then they buy something else!
You mess with one consumer, you mess with all of us. Shame on you, Electrolux/Frigidaire!!!
Well , here I am a couple of months later and now the washing machine is having a new problem (old machine that was only a few months old was replaced ). It will not spin out and drain on all of the settings. Plus the clothes still stink!!! Don’t buy a HE machine!! The tech comes and gives some BS how all is well. Well, not “all is well”! After complaining to Electolux, they said to give the repair guy a second chance and if that doesn’t work they will send someone themselves. See what happens.
I agree with you it does suck. We are in an apartment where they had appliances from frigidaire and all the appliances are giving issues exactly after 1 year. I did send an email to their customer relations and they give the usual answer that you would have to contact the local technician.
Don’t Buy Frigidaire appliances.
Shame on Electrolux/frigitaire.
Ohh boy, I finally found a place to rant about this horrible brand.
We bought a new apartment almost 2 years ago, guess what was the brand of our appliances? You got it right: Electro… Suck!!,,
Just after a few week we started to noticing that every morning there were water on the kitchen floor!
It took me couple of days to figure out it was the damn fridge!
Finally after couple of attempts I reach what so called customer service and the send some one over to fix the issue.
And yes they did a good job which lasted only 2 weeks and after that same issue again.
When I called for the second time a customer srvice rep told me ( with an unpleasant manner) …. Y our warranty is expired you have to buy more warranty, do you want to buy it now !!!!!
Well in the beginning I tought that was just bad luck until I had a chat with our bulding’s manager……
And he informed me: most unites in our building are having horrible experiences with their appliances specially fridges and dishwashers and he was talking about a building which has more than 80 units!,
Now what can we do?
STAY AWAY FROM THIS BRAND
I bought a Frigidaire washer little over 5 years.
Last year I bought a Frigidaire Gas Range. Day after I bought range I discover that one of the 2 screws that holds the gas outlet of the center burner (this range is with 5 burners) missing. I get shocked seeing how poor Frigidaire quality control department is. A gas range is a serious appliance and should have been inspected by a quality control person throughly before even packaging it. I called Frigidaire customer service, they advice me to contact store. I contact store they advice me to call Frigidaire because it is still under warranty. Because of the size and the fact that it has already been installed I can’t return it to the store. finally store gave me a screw from the floor model. But I realized that I made wrong decision to buy an expensive product from a brand with such poor quality.
Last month my washer start hammering with loud noise in the spin cycle. I did little reacharch on the internet and found other Frigidaire washer customers having the same problem with the broken poor spider arm with the inner wash basket.
I checkcled with the warranty page in the owner manual and found it has 25 years warranty for the inner wash basket.
I called Frigidaire customer service they informed me that I have to have washer diagnosed by an authorized service center. Frigidaire covers parts and I have to pay for diagnosis charge and lobor if inner wash basket is a problem, Frigidaire provides free wash basket.
I called local autherized cervice centers, they charge $70-$80 for diagnosis and if they diagnose it as inner wash basket problem I have to pay $350 labor to replace the part. As I was not sure if the problem with the inner wash basket related or not I did not want to bet $75 for diagnosis.
My Engineer friend offered to open and diagnose the problem. I let him open it because I have to trash it any ways.
He did open the washer found one of the poorly designed 3 prong spider arm was broken.
I called Frigidaire several times to see if I can get a inner wash basket under warranty so that I can have it installed for free with my engineer friend but they only say I must have to have it replaced by an authaurized service center.
I really don’t want to spend $350 on a washer that will problaly last another 4/5 years where I can buy another new one if I spend litle more.
I don’t think I will buy another Frigidaire and my advice to all……………..don’t buy Firgidiare
Won’t waste my breath getting into the details … We all know This company sucks. Bought a fridge / stove / dishwasher and the fridge is dead after 2 years…..Now this is obvious why they give a ONE YEAR WARRANTY. When you sell CRAP you don’t want the obligation to service it for very long.
Have called every contact for Frigidaire and SURPRISE they laugh when you tell them the unit is out of warranty. Their suggestion – put it out to the curb as it will cost more to fix than repair.
I then took the opportunity to ask these support individuals what appliances THEY USED … Do you think anyone would comment? NOPE
I work for a very well known Canadian speaker manufacturer and we proudly stand behind EVERY product we make for 5 years minimum! EVEN after the warranty period, should anything fail we back up the customer with proper support. We actually want the customer for life … not just ONE purchase.
STAY AWAY FROM FRIGIDAIRE!!!!
You WILL be sorry and out of pocket far too soon replacing this CRAP with something of quality.
John
oh goodness, I should’ve checked before buying Frigidaire fridge/oven/dryer- the fridge doesnt have a good seal, came with a dent on the door handle, and two subsequent handle replacements arrived with dents in them. The two dryers delivered to Lowes on my behalf were both damaged so I’m still waiting for a dryer I paid for two months ago! The oven window steams up which means the window seal is not tight- I didn’t even bother trying to complain about that… and the oven thermostat is 25 degrees off, which seems kinda silly in this day that it would arrive that way. Just shows a terrible QA program in place there.
I apologize for the inconvenience and concerns this appliance unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit’s model/serial information, personal name, address, phone number and date of purchase of the unit? When you send the email please make sure to have “HELP CENTER” somewhere in the subject line for tracking purposes. This way I can create a footprint in our system when the account is created. You will have proof of our correspondence and if you ever need to reference it in the future you will have a reference number.
Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.
Chris Polk
Online Outreach Escalations Manager
Electrolux Major Appliances, North America
Guess what, I posted here my concerns about the quality of Frigidaire gas range I bought back in May, 2009 $1100 right after I bought it, and my concern is now become true.
Digital display is not commimg up now. Only stoves are useful and oven is useless. Not sure what to do with that $1100 piece of junk. Very sad.
We have all Frigidaire appliances in our kitchen. Big, big mistake.
The seal on our refrigerator is questionable. If you don’t darn near slam it, it won’t shut properly; I found this out the hard way after I woke up one morning and found the fridge cracked. Our stove is rusting out, and the clip that holds the sliding storage drawer underneath the oven door just decided one day to break, so now it is leaning like a drunk. The dishwasher also sounds like a freight train unless it is run on Normal Wash. That having been said, at least the refrigerator, stove, oven and dishwasher still work…
I cannot say the same for our microwave.
One day our daughter pushed on the microwave buttons (as normal), and the button panel just caved in. Had I not been there to see it with my own two eyes, I’d have not believed it. Somehow it still worked, though. That changed shortly thereafter. Now, when the “Start” button is pressed the light comes on but the turntable doesn’t spin and it will not heat. Wowsers.
I Googled it and found that innumerable people with the same model of above-the-range microwave have the exact same problem. To add insult to injury, even though these appliances are less than 3 years old, Frigidaire cannot fix them because they do not honor warranties that have been transferred, and we bought this home from someone else. I feel so ripped off now, not just because of them not honoring the warranty, but because it is obviously a manufacturer defect. I’m so bummed…sigh.
Frigidaire/Electrolux/whatever you name yourselves nowadays: Your merchandise leaves much to be desired. Make no mistake, the word WILL get out and you will be hard pressed to peddle your sub-par wares soon. You will become the Yugo of appliances!
Frigidaire = fire hazard. Turned off my stove that is one year and 16 days old. Noticed it was still hot. Keep checking. Pulled it out from wall and unplugged it. The stove was awful from day one. That’s a pain. But, when it becomes a fire hazard, then Frigidaire really should be very ashamed.
Update: Another one bites the dust.
How many times have you been cooking, and a pot boiled over on the stove. About a gazillion, right? Now how many times has sparks shout out of the stove eye when the pot boiled over? It just happened to me 2 days ago on my fabulous (insert snort here) Frigidaire stove! Worse yet, the eye will now only heat up so much and it will NOT UNPLUG so I can’t clean the darned thing. Crap!
By the way: Frigidaire wanted $269 dollars JUST in parts to repair our microwave. WTH?!?!! That’s more than what it cost brand new. Screw you guys, Frigiripoff!
Frigidaire can bite me. Our 7 year old stove self-distructed on the cleaning cycle. A small amount of smoke came out of the vent and shorted out the the whole touch panel. A new panel and the clock mechanism (and Tax) is $675.00. We found a better stove for $900.00. Eat dirt frigidaire.
I purchased a $2000 refrigerator only to have 5 different service calls in 10 months to fix part of it that were of very poor quality. Furthermore the original complaint of an unsafe temperature discrepancy was never resolved in the entire 10 months.
There were nine different failures in ten months. One was a produce drawer that literally fell apart in our hands when opening, yet they say that is not even COVERED in the manufacturer’s warrantee.
Also lost about $600 food cost due to a design flaw. The front has a deceptive readout that shows 33 degrees, yet NOWHERE inside of the cooler area is it an FDA safe food storage temperature of 41 and below (My wife is ServeSafe Certified for Food handling Management). Food temperatures inside the cooler part range from 45-55 degrees.
They refuse to refund so I can get a better quality frig. They only want to exchange the frig for another one with the SAME design flaws. They also refuse to cover the food loss cost. They refuse to comply with federal Lemon Laws and refund the Frig cost much less the taxes and food cost.
Possible class action with LOTS of dissatisfied customers. We started a dissatisfied user group on Facebook called “Frigidaire(R) Sux” http://www.facebook.com/pages/FrigidaireR-SUX/166278540130308
Or you can contact me at ganerd@yahoo.com
My Frigidaire Professional series dishwasher model PLD4375RFC0 started flashing the ER error code this month exactly 4 years after it was installed new in 2007. It is now unusable and I have to leave the door open slightly because if it is closed it will turn itself on at random. I have searched the internet and seen others with the same model have the same problem. I researched the parts affected and that along with labor it will be about half the cost of the dishwasher when in was new. I have all Frigidaire microwave, stove and fridge also and now am waiting for those to start failing. I will be replacing the dishwasher with another brand in the hope I can squeeze more than 4 years out of it but the way things are made today who knows.
I bought all new appliances in early 2011. I *thought* Frigidaire was supposed to be a good name brand. Boy was I wrong. The dishwasher makes terrible sounds (already been “fixed” once, but I’m convinced it’s a design flaw, so they can fix it a thousand times and it will still have the problem), the ice maker on the refrigerator stopped working after 2 months and hasn’t worked since, and half the display on the microwave died within 6 months. And even if the dishwasher wasn’t making terrible sounds, it just sucks in general; I’ve had other brand dishwashers like LG that are far superior. All garbage. NEVER BUY FRIGIDAIRE!
My wife and I also did a total kitchen remodel in 2009. We shopped around and decided we liked the Electrolux styling better than the Bosch. So we bought a side-by-side refrigerator, dual fuel oven/range, built in microwave, and dishwasher. They stayed in the crate for a couple of months while the kitchen was demolished and rebuilt. we were excited to see them finally installed in the new room. Then the fun began.
The refrigerator has a water & ice through the door dispenser. Instructions say to hook up the water supply and run water through the unit for five minutes to clear out any carbon filter debris, etc. I was in the basement turning on the water. My son was at the water dispenser holding it in. Nothing happened for over three minutes – or so we thought. I came upstairs after about five minutes of, “No water yet, Dad!” to see if I could figure out the problem. I saw my son standing in a flood of water. He’d been so intent on watching for the water to come out of the spout that he didn’t notice the flood of water gathering on the new oak floor.
We opened the fridge to find the problem and found the neoprene hose had been cut nearly in half. This was in a location that was completely protected during transit – under the lower smooth plastic bin that was taped shut. It could only have been cut at the factory by a disgruntled worker there. The icemaker dispenses cubes like it’s a wheat combine that has to shoot ten feet to make it to the glass. It’s got all the finesse of a Anthony Mason full court dribble. Does Electrolux have a work/release agreement with local prisons?
The microwave was next. We couldn’t set the clock. The circuit board was kaput – from the get-go. That was strike two on the microwave. The first strike was found by the installers when they tried to get the stainless steel frame/surround in place. There’s an icon “Electrolux” medallion glued to the middle of the bottom face of the frame. It was upside down. Mind you – the frame can go on in only one way. The prison-release workers had glued the medallion on upside down. Must be fun working on one of their assembly lines.
The gas range top has graphics showing which burner is being controlled by which knob. These are painted on by something as durable as crayola water colors. It’s two years in and they’ve been nearly wiped off entirely. One of the two oven halogen lights burned out. It cost over $70 to get the replacement – not the bulb – but the whole unit. They don’t sell the bulb separately, and there’s no documentation as to what the lamp is. Clever those Norse elves/early-release-prisoners/sociopaths. What a great marketing strategy! Milk ‘em for every cent you can.
Next is the dishwasher. Error 01. “Water detected below the basin.” The unit shut down. This was covered under warranty. Electrolux sent out a box of parts for this (and the board for the nuke), but the installer didn’t need them all. He found that the side grommet seal around the water injection was never installed at the factory. (see grinning elves & prisoners rubbing their hands with glee while lustily drinking grog from casks installed alongside the assembly line. Hey – it’s a union privilege and a strike issue, so I hear).
Well, it’s two years on now. The fridge still spits out ice cubes like it’s Nolan Ryan at the mound in the ninth inning of the World Series with two out and the bases loaded. The nuke’s been trouble free, but all nukes are made by Sharp – all of them. The stove and oven too – save for the disappearing runes on the stovetop – have been relatively trouble free. What brings me to writing this today is that I’m waiting for the repairman to arrive – yet again to service the dishwasher. Two months ago it took to leaking on the floor from the door seal. Then – on Thanksgiving no less – it gave me the finger agin. That’s right – Error 01. Single digit raised loud and proud. “Hell no! I will not wash your family’s Thanksgiving dinnerware! That THAT! (Error 01)”.
Of course the appliance repair outfit that Electrolux contracted does not service my area any longer, so I’m freelancing it with a privateer organization. They already called and said they’ve pushed my evaluation appointment back two hours. They must be busy. I’ll let you know if they show up with grog on their breath and are wearing striped overalls.
You are right what a piece of junk do not by from badcock either because they are a pack of liars. We purchased a Frigidaire 18 cubic ft. refrigerator through badcock what a piece of junk after 14 months of use the drawer slide breaks and I purchased the warranty and now good worstcock tells me in not cover under the warranty and it is 19.95 for the replacement. Guess worstcock will get this piece of shit back what is left of it. Hmmm let’s see what 240 volts will do to it.
My 3 year old Fridgadire fridge just died, the defrost control board went bad heat strips burnt a hole in the evap coil. What a piece of crap, not worth fixing, 13 month old oven glass door shattered the first time we used the self clean, the companies response was you should of bought the extended warranty. Dish washer smells like burning plastic,they said its normal. They will never see my money again.
I wish I would have found this website before purchasing a Frigidaire refrigerator. I remember growing up that we had Frigidaire appliances and they were reliable and lasted for years. I purchased a refrigerator last year and have already had 4 service calls, the control board was replaced with rebuilt device, and at the date of this posting, my freezer has taken another dump. I purchased a second freezer from Lowe’s because the Frigidaire’s reliability is so unpredictable.
I get to meet another service technician tomorrow. I’m going to Lowe’s tomorrow to meet the manager and tell him that his extended warranty is being used, I’ve had 4 different service calls in a 14 month period, and the appliance is a piece of $hit.
If you had three separate calls, you can force them to take it back under the national lemon laws. That is what we did., The trick is, to make sure you recall them on three separate issues, and not allow them to fix them all at one time.
Similar experience from us with Electrolux Canada Corp / Frigidaire US in Augusta, Georgia on a Model No. GLHT214TJK0, Serial No. 4A83804334, 21 cu ft. top freezer Manuf. Date: 09-08 produced in Mexico. On June 20, 2012 p.m. all cooling capacity fails. Upon inspection service indicates all freon coolant has leaked from the compressor – further evidenced by the green discoloration on rear of unit. Unit was never abused, coils frequently cleaned, residential only use with median cooling setting. Calls to Frigidaire US phone 800-374-4432 today 6/29/2012 Technical support merely confirms out of warranty (of which I am aware); transfer to Specialist Consumer Service indicates: sorry, out of warranty, can’t help you. I asked what the life expectancy of their units is – answer: they do not have one. How less than 4 years product service life can be considered ‘typical’ for such a product is beyond reason. And they would not offer to compensate even say $100.00 for purchase of a new Frigidaire microwave, etc. So my experience says stay away. I am thankful I did not spend extra for a three year warranty; it would also have been out of warranty from that added expense as well. And I can only question whether the quality of other Electrolux brands has also deteriorated. Thus, I have replaced the failed sub-standard inferior product with a better quality made by a competitor – and I will continue to use other brands. From my experience, I cannot recommend Electrolux /Frigidaire.
Bought a commercial frigidaire 3 months ago and it had to be repaired twice and it still wouldn’t stay below 41 degrees and defrosted constantly. It’s not safe to have food at 50+ degrees multiple hours of the day. Had them send me a new one and the same shit all over again. Never going to buy another product from this company again.
If you can have 3 separate distinct service calls the first year after you buy an appliance, the federal lemon laws take over and can FORCE a refund
Purchased a large Frigidaire window A/C unit with a 5 yr warranty. Works great but after 2 years stopped cooling. Been fighting for weeks with Frigidaire customer service and getting all kinds of run around. Yesterday (8-2-2012) they finally sent a repair company to check on it. Service tech called and informed me that i would have to pay for the repairs, Frigidaire wasn’t! Have started legal action against them. I will NEVER buy another Frigidaire product!
Thanks to Frigidaire Professional Series slide in electric range. my condo was almost demolished by fire.and my life and my husband’s life was put at risk. I was lucky. It only damaged the wiring system in my kitchen, melted the microwave ( not a Frigidaire), scorched my custom made solid wood cabinets, infused every thing from carpets, to wall paint with the smell of smoke and gave me the trauma of my life . I had the same experience as Joe ES (Nov. 25,20011). the burner of the cook top came on by itself at the highest level at 11 p.m. when my husband and I were in the bedroom.. The smoke alarms went off and before you knew it the whole place was filled with smoke. I ran to the kitchen, picked up the fire extinguisher, and a pot of water, and managed to extinguish the flames. Not before sustaining some minor burns on my fingers and arms.
Q: How many think it is time for a class action suit? I am contacting my lawyer.
Anyone interested?
I purchased a Frigidaire gas dryer and proceeded to purchase a kit and converted it to propane. It would not heat. The kit, besides the two conversion jets, contained four stamped metal parts identical to the original parts. Had workers from my propane supplier check it out. Everything checked out fine. Then contacted Frigidaire and was told to contact a service representative from 45 miles away. When he heard my propane supplier checked it out, he refused to come out. I find out that this dryer sat in a store nearly three years, it is discontinued and there are no parts listed for it and no service manual available for it. I went to the computer and found out \what was wrong and fixed it myself. Upon telling Frigidaire what I thought, I was told that my warranty was now cancelled. John Logan
Hello,
I live in NYC and purchased a Frigidaire gas range in 6/12. We had it installed and started using it in August. In September we used the oven for the first time and it started a fire for which the fire department came in and broke the bottom oven. Upon several calls and repair assessments from their techs, the company had deemed it is our fault and that we are responsible for replacing the unit. Not sure if filing a complaint with the BBB is of any help. Any suggestions would be appreciated. We are extremely disappointed in their customer service,
Prachee Pathak
LOL- BBB? What a laugh. I did that as well, then I found out that it a YEAR before the even get back to you on your complaint. The BBB is really useless.
The key is to let them think they are through with the job, then call them back again on a different of even the same probs, but it HAS to be a new call. Often they will keep calling them back on different issues. Once you have established a record and documentation then you can FORCE them to refund your money under the Federal lemon laws (Thank goodness for what little Federal help we have. That would have been good it=f the Republicans had their way). THEN BUY Kenmore, Sears, Whirlpool … ANYTHING but Frigidaire again.
If they have enough products recalled under the Federal lemon law … SOMEONE eventually will take notice.
Hi, my name is Joyce Lord, you can reach me @ jlo8859@comcast.net I think it’s high time for a class action suit against Frigidare !!
My stove ($478) the whole electric circuit board fell in and shorted the whole unit and almost started an electrical fire. Now we are without a stove, no way to buy a new one, no Christmas and we could have all died had it happened at night and not just as I was about to bake Christmas cookies. Now my children will have no Christmas and God knows where our next hot meal will come from. Thanks Frigidaire….I am sure your executives are living it up on the profits that you made off this shoddy merchandise….Does any company care anymore? DO NOT EVER BUY A FRIGIDAIRE PRODUCT YOUR FAMILY MAY DIE!!!!!!!
My Frigidaire side-by-side refrigerator/freezer, model # FPHS2699KF, was purchased on April 7, 2010 from an authorized Frigidaire appliance dealer along with a Frigidaire matching stainless gas range. This is the second time since I purchased the refrigerator/freezer that it has gone down. Yes, I purchased an extended warranty plan that expires in 2015, but never expected to need it annually for a $1600.00 refrigerator.
The issue this time, is the same as the last time. I first notice the issue when I hear that the motor doesn’t seem to stop running. Then I observe that the temperature on the refrigerator side runs up and down; rising as high as 53 degrees and only getting as cool as 38 degrees. The freezer side runs up and down as well. Currently creeping up to 18 degrees and never getting colder than 5 degrees.
The first time the technician came out…3 days after filing a claim… he discovered that the unit was not defrosting. So the control board located in the freezer side was iced over and fried. The back wall was covered in ice and preventing the cold air from making it over to the refrigerator. Of course, he didn’t have the part in his service van and it took 7 days for it to arrive at my home. Needless to say…all grocery items lost. To add insult to injury, the extended service plan only covers repairs up to a certain amount. He needed to get approval to waive the max so that I didn’t have to cover the difference. Approval on a unit that was just over a year old? Seems ridiculous.
Now one year later, I have the same issue. And as I sit waiting for the repair service center to call me and find out when they can come out to look at the unit, I have to wonder a few things: How much of my groceries will I lose this time (just in time for Christmas)? Once diagnosed, how long will it take the part to arrive? Will I have to pay the difference of the service call cap this time? And most importantly, once this extended service contract expires in 2015, how much will it cost me to keep this hunk of junk running?
There is clearly a design issue with this model. I’d like to hear from somebody at Frigidaire who has a clear cut solution to this badly designed model that is advertised as part of your “Professional Series” line. And trust me, I am employed by the country’s largest builder of commercial foodservice facilities; this is far from a unit the deserves a “Professional Series” assignment.
I’ve already been contacted with the standard “Chris Polk please contact me so I can help email”. Once you get him outside of a public forum, his response is “Sorry. You’re out of luck. But you have the extended warranty so you should be able to get it repaired at no cost. Email me after the repair so we can document your file properly.”
Do not buy Frigidaire! And if this is how Electrolux does business…STAY AWAY FROM THEM TOO!
Wish I’d researched better before purchasing appliances. I’ve had my Frigidaire dishwasher 4 years, so I guess I should count myself lucky. Although the dishwasher was run LESS THAN ONCE A WEEK during that time because I was out of town weekly for work. Two months ago, the dishwasher stopped working and sounded like it had gravel in the pan. The repairman came out and said it needed a new drain assembly for $265. Rather than repair this gently used appliance, I’ll purchase a new Whirpool, which was recommended, and put the Frigidaire out with the trash.
Frigidare looks sharp but does not work. I was fortunate to purchase a single burner counter top hot plate during our kitchen remodel. The new technology buttons do not activate unless you take a damp paper towel to activate the power to the hot plate. I am fortunate as we initially were going to spend $7500 in similar appliances to complete the kitchen remodel. Thank god I was educated for $200. There is no way we will purchase this brand from this supplier. In addition when I tried to leave a review on the Frigidare web site it would not accept my entry…..wonder why they have such great reviews?
Bought a fridge in November plastic handle broken in April. No kids in the house. Very gently used. Sadly seems like a trend in many products these days.
Bought Frigidaire Professional Series Fridge, Stove, Microwave, Dishwasher. The fridge broke down within a month and they replaced it, then the ice maker broke down shortly after. The dishwasher was replaced within two months. The Microwave turntable doesnt turn. And…last but not least….The control panel on our stove has broken down twice!!! I WILL NEVER, NEVER, NEVER BUY ELECTROLUX/FRIGIDAIRE PCS OF CRAP AGAIN!!!!!!!!!
My Frigidaire washer died after 1 year!!! The response I got was “things break”. I think they just want people to buy their stuff once a year–but little do they know, it will NOT be a frigidaire!
I am sorry to read about everyone’s disappointments with Frigidaire appliances, however, “misery does love company”, and I join you. My Frigidaire washer was about 2 years old when I began having problems with the spin cycle. I called Frigidaire and they referred me to an appliance repair shop from about 30 miles away. I had to pay them $125. for the visit and diagnosis. Tech said I needed a new panel (motherboard, whatever)-cost $600.00, more than I paid for the washer!!! My dishwasher which is about 6 years old will only work on the “pot and pan” setting which means it takes over 2 hours to wash and uses a great deal of electricity. Diagnosis, the same. New motherboard costs more than the dishwasher did! This is a one person household and frankly I expected to use and enjoy these appliances for many years. I find it absolutely unbelievable that an American made product is so unreliable and defective. They have lost my business forever and will lose any potential customers who ask me about my products!
HUH! Excuse me! Frigidaire USED to be totally American made. Now it’s components are made in China and assembled mostly in Mexico.made and owned by Electrolux of Sweden. There are only a few stoves/cook-tops are assembled, Tennessee.