We renovated our kitchen in 2006 which included adding all new appliances. In my mind, Frigidaire was a good brand – we’d had them over the years & they were a mainstay of good American appliances. It appears that fantasy has died. After 2.5 years both the refrigerator and stove are bubbling up with rust on front panels. I called the company today (now owned by Electrolux – a Swedish company) and was told – rust was a cosmetic problem; not covered by warranty. Say what?? A company builds a product that rusts in 2.5 years and doesn’t blink an eye?
So, I say Frigidaire Sucks, and so does Electrolux. And, I’m not alone. I tryped these words into Google and there are pages of listings with many blogs and websites devoted to how much Frigidaire Sucks. I should have paid more attention before spending my money. Now I know better and so do you – don’t buy products from Electrolux or Frigidaire. They make shoddy products and don’t stand behind their products. They deserve to go out of business.
THERE IS HOPE
– 1/15/09 update: I received a call today from Christine at Electrolux offering first a rebate, then offering to repair the defective parts. She seems sincere, but time will tell if that sincerity is followed by action. As of today, it is looking as if Electrolux might actually stand behind their products – I’m hopeful anyway. I had forwarded this blog post to a few executives at Electrolux. It appears having a louder voice gets one heard! Too bad they can’t empower their customer service reps to be proactive.
-1/19/09 A service crew (Appliance Service of Florida) came & determined what parts are needed to fix the defective products. The parts are now on order. Hope shines eternal….
-6/17/09 Six months later…. Over the ensueing months, we called Appliance Service of Florida multiple times to get an update on our replacement parts. For a while we heard “they’re on order.” Then, repeatedly, we heard “they arrived, but they arrived damaged and have been reordered.” Eventually, Appliance Service of Florida asked if they could have the next order of parts shipped directly to us to minimize the potential for damage. We agreed, and the parts were delivered. When they had both arrived, we called Appliance Service of Florida to schedule an installation. The repairman came as scheduled and was very pleasant. Better yet, it took an entire morning, but he got the new parts installed on both the refrigerator and the stove. Best of all – it cost me $0.
So, after a mere six months, with many phone calls, we finally have appliances in our new kitchen that look good again. I sure hope that in 2 to 2.5 years these new pieces aren’t bubbling with rust again. Only time will tell.